topic Re: My account is saying no active plan in Get Support

My account is saying no active plan

Chijioke123 — Mon, 04 Dec 2023 14:29:16 GMT

Please my account suddenly stopped working and it says no active plan

Re: Please Help me.

Chijioke123 — Mon, 04 Dec 2023 14:20:14 GMT

Please why is my account not working

Re: Please Help me.

Chijioke123 — Mon, 04 Dec 2023 14:21:25 GMT

It says I don’t have active plan on my account????

Re: Please Help me.

Chijioke123 — Mon, 04 Dec 2023 14:22:06 GMT

Any body who can help please

Re: Please Help me.

hTideGnow — Mon, 04 Dec 2023 14:24:02 GMT

@Chijioke123 wrote:
Any body who can help please

HI @Chijioke123

when was the last time you paid? Maybe your plan is due to renew and autopay didn't work?

make a manual payment. Click Pay now and resume service to make payment

Re: My account is saying no active plan

Chijioke123 — Mon, 04 Dec 2023 14:30:31 GMT

Any body around to help?

Re: My account is saying no active plan

hTideGnow — Mon, 04 Dec 2023 14:32:45 GMT

HI @Chijioke123

when was the last time you paid? Maybe your plan is due to renew and autopay didn't work?

make a manual payment. Click Pay now and resume service to make payment

If you paid less than 30 days, did you ever call the back to reverse any PM charges?

Best to submit a ticket with agent for them to check. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account is saying no active plan

Chijioke123 — Mon, 04 Dec 2023 14:33:27 GMT

I have renewed my subscription and it will expire on 4 January still my phone is not working

Re: My account is saying no active plan

Handy1 — Mon, 04 Dec 2023 14:35:27 GMT

@Chijioke123 Did your credit card expire ? When did you make payment last . Maybe try to reboot the phone . Or you might need to just make payment and resume services . If still no luck use this direct link for support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account is saying no active plan

hTideGnow — Mon, 04 Dec 2023 14:36:52 GMT

@Chijioke123 wrote:
I have renewed my subscription and it will expire on 4 January still my phone is not working

HI @Chijioke123

so, it is today you just renewed. Can you use Incognito/Private/Secrete mode on your browser and check the status again? Maybe browser cache issue.

if it shows suspended, can you check Payment history? does it show you paid? post screenshot of the payment history

Re: My account is saying no active plan

Chijioke123 — Mon, 04 Dec 2023 14:39:00 GMT

It shows payment successful, I just using public wifi right now

Re: My account is saying no active plan

Chijioke123 — Mon, 04 Dec 2023 14:40:13 GMT

I locked my credit card but I opened it and renewed my subscription but still no active subscription

Re: My account is saying no active plan

Handy1 — Mon, 04 Dec 2023 14:43:28 GMT

@Chijioke123 So you made payment but check that that money isn’t just sitting in your available funds . If it is you need to click the pay now and resume service button . Also if today is your new renewal date and you phone services work you can ignore the suspended message your seeing in your account it’s just that the system hasn’t updated yet

Re: My account is saying no active plan

Chijioke123 — Mon, 04 Dec 2023 14:44:13 GMT

Re: My account is saying no active plan

hTideGnow — Mon, 04 Dec 2023 14:44:29 GMT

@Chijioke123 wrote:
I locked my credit card but I opened it and renewed my subscription but still no active subscription

HI @Chijioke123

Since your card was locked earlier, it might or might not work when you made the payment

please using Incognito/Private/secret mode to login My Account, click Payment history and confirm if the payment was successful.

if still not paid due to credit card problem, maybe buy a voucher from shoppers drug mart and load the voucher using *611 first

Re: My account is saying no active plan

hTideGnow — Mon, 04 Dec 2023 14:45:27 GMT

@Chijioke123 wrote:

HI @Chijioke123

Look good to me. Please try to reboot your phone once. The reboot is needed

if still not work, since we are just customers like you, you need to contact agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account is saying no active plan

Handy1 — Mon, 04 Dec 2023 14:47:05 GMT

@Chijioke123 Looks like everything should be working your subscribed maybe also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: My account is saying no active plan

Chijioke123 — Mon, 04 Dec 2023 15:02:26 GMT

Thanks for your help, It’s working now, please how do I get back the extra data I bought trying to solve this problem?

Re: My account is saying no active plan

Chijioke123 — Mon, 04 Dec 2023 15:03:01 GMT

Thanks for your help, It’s working now, please how do I get back the extra data I bought trying to solve this problem?

Re: My account is saying no active plan

Handy1 — Mon, 04 Dec 2023 15:05:16 GMT

@Chijioke123 You bought data add on , check you account for them like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info