topic Re: Very slow in speed in Get Support

Very slow in speed

AK1122 — Mon, 04 Dec 2023 02:50:40 GMT

Slow speed after join PM. Speed test shows only around 20mbps download and 1.5 mbps upload which is unacceptable for LTE. I am using iPhone XS Max

Re: Very slow in speed

Sansan — Mon, 04 Dec 2023 03:04:46 GMT

Which plan are you on? 3G speeds are up to 20 Mbps, 4G speeds are up to 100 Mbps and 5G speeds are up to 250 Mbps. You can check if your in covered areas.

https://www.publicmobile.ca/en/on/coverage

Re: Very slow in speed

AK1122 — Mon, 04 Dec 2023 03:28:16 GMT

5G, but my phone only compatible with 4G. Problem is what I mentioned. Less than 20Mbps I got even shows LTE on my phone

Re: Very slow in speed

Gwanzi — Mon, 04 Dec 2023 03:36:02 GMT

are you using eSIM or SIM card, can you go to settings—>cellular—>check voice and data, what does it show?

Re: Very slow in speed

AK1122 — Mon, 04 Dec 2023 04:04:45 GMT

Using SIM not eSIM. Setting shows LTE

Re: Very slow in speed

AK1122 — Mon, 04 Dec 2023 04:06:46 GMT

Covered 4G in my area. Btw, no issues while used Koodo previously

Re: Very slow in speed

softech — Mon, 04 Dec 2023 13:22:42 GMT

@AK1122

what exact model of phone is that?

Try to click "Reset All Networks" on your phone and you just see improvement

And make sure you test your speed in different area.

If possible, test your PM sim card in another phone just in case it is a device issue