topic Re: Remove the Credit Card in Get Support

Remove the Credit Card

mliulian — Sun, 03 Dec 2023 21:57:47 GMT

HI,

I don't want subscription anymore, how can I remove my credit card?

Thank you a lot!

Re: Remove the Credit Card

Chalupa_Batman — Sun, 03 Dec 2023 21:59:07 GMT

Hello @mliulian

You have to reach out to a CS Agent to remove the card.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Remove the Credit Card

hairbag1 — Sun, 03 Dec 2023 22:00:03 GMT

@mliulian

just disable Subscribed and your account will not renew...then in 90 days it'll be deactivated. Once you port out, your account will also deactivate.

added pic

Re: Remove the Credit Card

Handy1 — Sun, 03 Dec 2023 22:07:12 GMT

@mliulian If you want to keep your phone number you just need to port the number out and it will automatically close your account also

Re: Remove the Credit Card

statusquo — Sun, 03 Dec 2023 22:12:37 GMT

It really shouldn't be necessary that we have to contact support reps to remove our credit cards from our accounts. Why Public has not corrected this by now I don't understand or why any company would be permitted to do this.

Re: Remove the Credit Card

XxSimranjeetxX — Mon, 04 Dec 2023 09:27:13 GMT

I transferred from Fido to PM. Fido customer care told me that they will keep my account as it is until I decided to transfer back to Fido in future. Does PM have different policies if you port your number to different service provider because it is prepaid instead of postpaid?

Re: Remove the Credit Card

Handy1 — Mon, 04 Dec 2023 12:18:22 GMT

@XxSimranjeetxX Yes with PM if you port your number out to another provider successfully your account will be closed automatically