topic Re: add-on data missing in Get Support

add-on data missing

araksi — Sun, 03 Dec 2023 20:18:56 GMT

On nov 30th I purchased 200MB data for $5 and it is missing in my account. how do i resolve this?

Handy1 — Sun, 03 Dec 2023 20:22:19 GMT

@araksi is it possible you used it up that won’t last long and Yes sorry since march /april this year data add on now expire 30 days after purchase

hTideGnow — Sun, 03 Dec 2023 20:21:24 GMT

data addon has 30 days expiry so it should still be there

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

Chalupa_Batman — Sun, 03 Dec 2023 20:22:22 GMT

Have you tried freshing the page that shows the add ons?

If it's still not showing up, reach out to a CS Agent for assistance.

@Handy1 November 30th was 4 days ago. 🙂