topic Re: Add-ons in Get Support

Add-ons

Redondosmurf — Sun, 03 Dec 2023 20:09:51 GMT

Paid for US talk and text, arrived Florida no way to make a call, tried texting again nothing.

now trying to create a ticket and just get a ooups seems not to work, stuck in loop of click here and click here if not working. Time to get refund and find other provider.

Re: Add-ons

Handy1 — Sun, 03 Dec 2023 20:12:25 GMT

@Redondosmurf Make sure you got the correct US add on and reboot the phone and that you connected to T mobile or AT&T and best to keep you phone set to LTE providing your phone /account has voLTE enabled for voice . Of same please submit ticket with support

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add-ons

hTideGnow — Sun, 03 Dec 2023 20:12:49 GMT

hi @Redondosmurf

to create ticket, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

For roaming, can you manually connect to T-Mobile or AT&T? Is that data not working or voice??

Re: Add-ons

softech — Sun, 03 Dec 2023 20:14:30 GMT

@Redondosmurf

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

For your voice issue, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: Add-ons

Redondosmurf — Sun, 03 Dec 2023 20:15:15 GMT

Tried it, nothing. Now back in Canada . Had to purchase a Tracfone sim and plan

Re: Add-ons

Chalupa_Batman — Sun, 03 Dec 2023 20:20:41 GMT

Hey @Redondosmurf

You can reach out to a CS Agent and see what their thoughts are about a credit to your account. I can't promise anything but you can ask them. Links are below.

Re: Add-ons

Redondosmurf — Sun, 03 Dec 2023 20:24:53 GMT

Thanks, don’t even know if plan was added to account, can’t tell by what I see in account profile.