topic Re: Multiple Charges on CC for first month in Get Support

Multiple Charges on CC for first month

dani_a — Sun, 03 Dec 2023 23:09:35 GMT

I have been trying to submit a ticket but it is not working. The system keeps sending me in circles.
I was charged 3x for my first month (no extra credit for it on my account for future months). How do I get this sorted out ASAP?

Re: Multiple Charges on CC for first month

Handy1 — Sun, 03 Dec 2023 19:54:59 GMT

@dani_a Use this direct link to support

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Multiple Charges on CC for first month

hTideGnow — Sun, 03 Dec 2023 19:57:06 GMT

hi @dani_a

You might have got some error during activationand hence tried submitted multiple times, please submit a ticket with CS Agent here for investigation
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Multiple Charges on CC for first month

Chalupa_Batman — Sun, 03 Dec 2023 19:59:13 GMT

Hi @dani_a

Before you contact a CS Agent, I highly recommend you contact your credit card company or bank to confirm it is actually a double payment. A lot of folks tend to mistake a pending payment as an actual payment. Please do this first before you contact a CS Agent. Thank you.

Re: Multiple Charges on CC for first month

dani_a — Sun, 03 Dec 2023 20:31:51 GMT

Thanks for the reply!
I can check on my account if they are pending or actually charged - these are not pending but have actually been charged.

Re: Multiple Charges on CC for first month

FS7575 — Sun, 03 Dec 2023 22:29:45 GMT

This has happened to me as well on 2 new accounts I opened, as others have indicated you’ll need to open a ticket with Public Mobile and work through that piece, they’ll then open an investigation and provide you with a number. In both instances I was told it would take a minimum of 15 days. Be prepared to follow up with a new ticket I was informed they would not be reaching out once the investigation is completed, seems bonkers I know!

The agent may recommend you do a charge back, do not do this that is a last resort option with your credit card and would likely result in a suspension of your Public Mobile account.