topic Re: Payment unsuccessful despite sufficient balance in Get Support

Payment unsuccessful despite sufficient balance

AnthonyAdeseiye — Sun, 03 Dec 2023 19:14:33 GMT

Hello,

My account is on hold because of a failed subscription payment. I am trying to renew my subscription through the account but it isn't accepting any card I put.

I need urgent help as I cant seem to reach anyone to assist

Re: Payment unsuccessful despite sufficient balance

hTideGnow — Sun, 03 Dec 2023 19:16:08 GMT

hi @AnthonyAdeseiye there seems to be known issue of payment today, please submit a ticket with CS Agent here and they can help to renew
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment unsuccessful despite sufficient balance

TheSterlinger — Sun, 03 Dec 2023 19:16:02 GMT

You can submit a ticket to a Public Mobile with the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment unsuccessful despite sufficient balance

Hollister — Sun, 03 Dec 2023 19:17:11 GMT

@AnthonyAdeseiye

Confirm that none of your services are working in self service. Try again using a web browser. Clear your browser cache first and then open a new browser window in incognito/private mode.

Re: Payment unsuccessful despite sufficient balance

Handy1 — Sun, 03 Dec 2023 19:17:53 GMT

@AnthonyAdeseiye One way you could buy payment vouchers and load it *611!and resume services and worrry about updating credit card info later . And to many failed attempts and you will need to wait another full hour before trying again . And when you do try incognito private mode or from another device or even try the APP . If issues persist submit ticket with support to help

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment unsuccessful despite sufficient balance

AnthonyAdeseiye — Sun, 03 Dec 2023 19:23:35 GMT

Thanks, I have sent a ticket to CS_Agents. I am yet to get a response.

Re: Payment unsuccessful despite sufficient balance

AnthonyAdeseiye — Sun, 03 Dec 2023 19:24:02 GMT

Thanks, I have submitted a ticket. I am yet to get a response.

Re: Payment unsuccessful despite sufficient balance

Handy1 — Sun, 03 Dec 2023 19:26:38 GMT

@AnthonyAdeseiye They usually reply with in the hour but can be longer , have as much account info ready number , email etc and keep an eye on your community in box for the reply . Or you can use this link to it to watch out for

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment unsuccessful despite sufficient balance

gpixel — Sun, 03 Dec 2023 19:44:21 GMT

@AnthonyAdeseiye

if you need your service up and running right away you can use ding.com or recharge.com for a fee. or you can purchase a voucher from superstore or 7 eleven