topic Re: Changing payment information in Get Support

Changing payment information

Jedi1 — Sun, 03 Dec 2023 17:49:05 GMT

I am trying to change payment information as we have 5 lines all being charged to the same card so I was going to split them up as was recommended. When i enter the new card information and save, I get a message that it can’t be done right now and try again later. I tried both in the app and chrome browser. Should I wait or is there something else I need to do?

Re: Changing payment information

Dunkman — Sun, 03 Dec 2023 17:51:42 GMT

@Jedi1

I would try again in one hour. Since website is finicky, next time, try to clear cache, incognito mode or different web browser. Or try a different device.

Re: Changing payment information

Yummy — Sun, 03 Dec 2023 17:52:42 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If you tried changing CC info multiple time it is advisable to wait 1h and try again.

If everything fails, contact agent and ask them to do that for you. Create ticket if possible.

Re: Changing payment information

Handy1 — Sun, 03 Dec 2023 17:52:48 GMT

@Jedi1 You may need to wait one full hour and try again later incognito private mode or from app instead . If same submit ticket with support to help you update the accounts

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing payment information

Jedi1 — Sun, 03 Dec 2023 17:58:31 GMT

@Yummy @Handy1 @Dunkman

Thank you, I’ll try again later. It is nice that I have now successfully ported all our lines so we are almost all set up.

Re: Changing payment information

Handy1 — Sun, 03 Dec 2023 18:05:39 GMT

@Jedi1 Excellent we happy to hear it and welcome to public mobile 🙂

Re: Changing payment information

Tiana_V — Sun, 03 Dec 2023 18:45:03 GMT

Hi there, our technical team is looking into this issue. I've messaged you for more details to aid in the investigation.

Re: Changing payment information

hTideGnow — Sun, 03 Dec 2023 18:52:11 GMT

hi @Tiana_V

would PM finally fix the "oops" error when people update card or make payment info? That is a very common error and once people got it , it is very hard to get out of it. Something PM really need to fix

Re: Changing payment information

Jedi1 — Mon, 04 Dec 2023 04:51:21 GMT

Thanks everyone. After the update by PM, we were able to fix it. I did completely log out and back in and then chose a different card so that it was not one that had multiple attempts today and it went through. It was a visa debit so I did a small top up to test it and that was fine as well.