topic Re: Can't access Voicemail, Can't change payment info, Can't submit ticket. in Get Support

Can't access Voicemail, Can't change payment info, Can't submit ticket.

Lyndon263 — Sun, 03 Dec 2023 18:11:55 GMT

Months ago I seemed to have lost the ability to access my voicemail. It just rings ands tells me my call can't be completed. Today, I decide I should address this as I also need to change payment info, as my CC expired. Now it won't let me change that. I have cleared cookies and cache, and tried from incognito. Still no luck. So I tried the chatbot. It told me to submit a ticket..... but it just brings up an error. The chatbot then just enters into a loop of the same questions. Help! I don't know what else to do.

Re: Can't access Voicemail, Can't change payment info, Can't submit ticket.

Yummy — Sun, 03 Dec 2023 18:16:27 GMT

Everything you said is how it works these days.
Many people have issue changing CC info. Send agent a message to help you out.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

As for voice mail, did you try accessing it calling access number? Calling from another phone?

Re: Can't access Voicemail, Can't change payment info, Can't submit ticket.

Handy1 — Sun, 03 Dec 2023 18:16:30 GMT

@Lyndon263

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't access Voicemail, Can't change payment info, Can't submit ticket.

hTideGnow — Sun, 03 Dec 2023 18:16:48 GMT

hi @Lyndon263 but you can make calls and data works? Try click Reset All Networks and check Voicemail again. Or try Reset Voicemail password from My Account

and for Credit card update, try using Incognito/private/secret mode on your browser

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't access Voicemail, Can't change payment info, Can't submit ticket.

hairbag1 — Sun, 03 Dec 2023 18:17:21 GMT

@Lyndon263

first off...have you created your required Eversafe credentials ?

Re: Can't access Voicemail, Can't change payment info, Can't submit ticket.

Lyndon263 — Sun, 03 Dec 2023 18:23:33 GMT

I did an Eversafe thing during this session. Is there a way to check though?

Re: Can't access Voicemail, Can't change payment info, Can't submit ticket.

Lyndon263 — Sun, 03 Dec 2023 18:29:57 GMT

@hairbag1 I found it. All looks good. Although, I did just do it today.

Re: Can't access Voicemail, Can't change payment info, Can't submit ticket.

Lyndon263 — Sun, 03 Dec 2023 18:31:04 GMT

Thank you! Voicemail is fixed. Still working on CC. Incognito mode didn't result in any fix. Same error. I will private message agent

Re: Can't access Voicemail, Can't change payment info, Can't submit ticket.

Lyndon263 — Sun, 03 Dec 2023 18:31:36 GMT

Thank! Giving that a shot

Re: Can't access Voicemail, Can't change payment info, Can't submit ticket.

Lyndon263 — Sun, 03 Dec 2023 18:32:05 GMT

Voicemail fixed. Thanks for the link. Send agent a message.