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    <title>topic Re: Payment Voucher not validating in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-Voucher-not-validating/m-p/753747#M7704</link>
    <description>&lt;P&gt;Sometimes, it took 24 hrs to validating the Voucher.&lt;/P&gt;</description>
    <pubDate>Sat, 04 Dec 2021 14:46:54 GMT</pubDate>
    <dc:creator>kaytus</dc:creator>
    <dc:date>2021-12-04T14:46:54Z</dc:date>
    <item>
      <title>Payment Voucher not validating</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-Voucher-not-validating/m-p/753746#M7703</link>
      <description>&lt;P&gt;Trying to validate my payment vouchers tdoday but they are not working have purchased them at teh same place i always do. I tried to activate them on *611 and the website with no success.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 04 Jan 2022 10:03:12 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-Voucher-not-validating/m-p/753746#M7703</guid>
      <dc:creator>EadTaes</dc:creator>
      <dc:date>2022-01-04T10:03:12Z</dc:date>
    </item>
    <item>
      <title>Re: Payment Voucher not validating</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-Voucher-not-validating/m-p/753747#M7704</link>
      <description>&lt;P&gt;Sometimes, it took 24 hrs to validating the Voucher.&lt;/P&gt;</description>
      <pubDate>Sat, 04 Dec 2021 14:46:54 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-Voucher-not-validating/m-p/753747#M7704</guid>
      <dc:creator>kaytus</dc:creator>
      <dc:date>2021-12-04T14:46:54Z</dc:date>
    </item>
    <item>
      <title>Re: Payment Voucher not validating</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-Voucher-not-validating/m-p/753753#M7705</link>
      <description>&lt;P&gt;There are 2 numbers on the payment voucher. &amp;nbsp;Did you try both numbers? I use the longer number on the purchase receipt and it always works.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 04 Dec 2021 14:59:24 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-Voucher-not-validating/m-p/753753#M7705</guid>
      <dc:creator>dlambro</dc:creator>
      <dc:date>2021-12-04T14:59:24Z</dc:date>
    </item>
    <item>
      <title>Re: Payment Voucher not validating</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-Voucher-not-validating/m-p/753802#M7706</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/123772"&gt;@EadTaes&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;* some vouchers take 24 hours to activate,&lt;/P&gt;&lt;P&gt;you can call 1 855 4PUBLIC and add your voucher PIN&lt;BR /&gt;or call *611&lt;/P&gt;&lt;P&gt;close all Browser and do clear cache and cookies for any Browser,&lt;/P&gt;&lt;P&gt;and try&amp;nbsp;open one Browser incognito mode,&lt;/P&gt;&lt;P&gt;You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your&amp;nbsp;&lt;STRONG&gt;&amp;nbsp;&lt;A title="Self-Serve" href="https://selfserve.publicmobile.ca/" target="_blank" rel="nofollow noopener noreferrer"&gt;Self-Serve&lt;/A&gt;&lt;/STRONG&gt;&lt;SPAN&gt;&lt;STRONG&gt;,&lt;/STRONG&gt;&lt;/SPAN&gt;&amp;nbsp;account, click on the&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;"Payment"&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;tab, then "&lt;STRONG&gt;One-time payment&lt;/STRONG&gt;". In the form that appears on the next page, click on "&lt;STRONG&gt;Payment voucher&lt;/STRONG&gt;" as the payment method, enter the voucher code below, then click&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;"Submit"&lt;/STRONG&gt;.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;if you can't fix it you need to&amp;nbsp;&lt;SPAN&gt;Contact&amp;nbsp;Customer Support Agent&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;by&amp;nbsp;&lt;SPAN class=""&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437" target="_self"&gt;CS_Agent&lt;/A&gt;&lt;/SPAN&gt;,&amp;nbsp;&lt;/STRONG&gt;&lt;SPAN&gt;and&amp;nbsp;Explain your issue to&amp;nbsp;&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;they can solve your issue, they are nice service Team the will help you&amp;nbsp;100%.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN class=""&gt;Here’s How To Contact&amp;nbsp;&lt;SPAN&gt;Customer Support Agent by CS_Agent,and Submit a Ticket,&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;LI-SPOILER&gt;&lt;UL class="lia-list-style-type-disc"&gt;&lt;LI&gt;Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to&amp;nbsp;&lt;SPAN&gt;Customer Support Agent by CS_Agent,&lt;/SPAN&gt;&lt;STRONG&gt;Click&amp;nbsp;&lt;A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer"&gt;Here link,&lt;/A&gt;&lt;/STRONG&gt;to get started.&amp;nbsp;Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,&lt;BR /&gt;Click here to submit a ticket&lt;STRONG&gt;↗↗.&lt;/STRONG&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL class="lia-list-style-type-disc"&gt;&lt;LI&gt;&lt;FONT size="4"&gt;&lt;STRONG&gt;or&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;you can send a private message to&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;Customer Support Agent by CS_Agent,&lt;/SPAN&gt;&amp;nbsp;by&amp;nbsp;&lt;STRONG&gt;Click&amp;nbsp;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;Here link,&lt;/A&gt;&lt;/STRONG&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT size="4"&gt;please include in your message,&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;phone number,&lt;/LI&gt;&lt;LI&gt;account&amp;nbsp;4 digit pin,&lt;/LI&gt;&lt;LI&gt;Email address,&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL class="lia-list-style-type-disc"&gt;&lt;LI&gt;&lt;SPAN&gt;Customer Support Agent by CS_Agent, will Response to your inbox by private message&amp;nbsp;&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:&lt;UL&gt;&lt;LI&gt;Monday to Sunday: 6 AM to 10 PM EST&lt;/LI&gt;&lt;LI&gt;&lt;STRONG&gt;Note:&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;For public mobile&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;No&lt;/STRONG&gt;&amp;nbsp;&lt;SPAN&gt;Support by phone call or Email.. only&amp;nbsp;&lt;STRONG&gt;by&amp;nbsp;&lt;A href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437" target="_self"&gt;CS_Agent&lt;/A&gt;,&amp;nbsp;&lt;/STRONG&gt;private message..&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;BR /&gt;&lt;SPAN&gt;Check your private message inbox (click on the envelope top right of your screen)&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Good Luck..&lt;/P&gt;&lt;/LI-SPOILER&gt;</description>
      <pubDate>Sat, 04 Dec 2021 16:43:31 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-Voucher-not-validating/m-p/753802#M7706</guid>
      <dc:creator>Anonymous</dc:creator>
      <dc:date>2021-12-04T16:43:31Z</dc:date>
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