topic Re: 7B1 Error in Get Support

7B1 Error

Ken_The_Bear — Sun, 03 Dec 2023 16:18:43 GMT

Hey there, trying to make a call and I keep getting the 7B1 error, trying to invite my moms to go to lunch :X

Re: 7B1 Error

hairbag1 — Sun, 03 Dec 2023 16:22:58 GMT

can you please log in to your account to confirm if it's an Active account still. If account is still Active, you need to message Customer Support using this link. Give them as much account info as youy can..ie phone number, account number etc..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 7B1 Error

Ken_The_Bear — Sun, 03 Dec 2023 16:29:04 GMT

Thanks, PM'd them!

Re: 7B1 Error

Dunkman — Sun, 03 Dec 2023 16:33:11 GMT

@Ken_The_Bear

It may take a few hours for CSA to respond.

Does text and data work?

A few trouble shooting advice:

1. Reboot phone

2. Network reset of phone

3. You can also try your SIM card in another working phone. This will help determine whether PM service problem versus hardware issue.

Re: 7B1 Error

Ken_The_Bear — Sun, 03 Dec 2023 16:37:12 GMT

Thanks for the response, rebooting did not help, after searching around it seems it may be a fairly common problem and I'll likely have to wait for an agent.

Have a great day!

Re: 7B1 Error

Ken_The_Bear — Sun, 03 Dec 2023 17:01:58 GMT

CSA helped, problem is resolved!