topic Re: Phone contact in Get Support

Phone contact

Nate1980 — Sun, 03 Dec 2023 16:34:05 GMT

Does public mobile have a customer service line to call. Tired of waiting for the chat

Re: Phone contact

Handy1 — Sun, 03 Dec 2023 16:37:05 GMT

@Nate1980 No sorry no live support just private message . You can use this direct link to CS Agents

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone contact

hairbag1 — Sun, 03 Dec 2023 16:37:07 GMT

@Nate1980

nope...only live is us here in Community Forum. Whats the prob...we can help.

Re: Phone contact

Dunkman — Sun, 03 Dec 2023 16:38:27 GMT

@Nate1980

Short answer no. Customer service is via the ticketing or private messaging system to Customer service agent. Public mobile decided on this model to keep costs low and then offer lower price plans. Usually the response time is within a few hours, but lately, with the Black Friday deals and issues, the wait times are longer unfortunately.

What is your specific concern or issue? Community members may be able to help troubleshoot in meantime.

Re: Phone contact

Nate1980 — Sun, 03 Dec 2023 16:38:57 GMT

Signed my son up yesterday and now his account he can’t log into. His phone doesn’t work without wifi. Port team says th number came through yesterday within 2 hrs. We’ve restarted. Re installed sim. Still not working.

Re: Phone contact

Nate1980 — Sun, 03 Dec 2023 16:41:11 GMT

My sons account is frozen. Won’t allow him to log in. Phone doesn’t work. We’ve restarted. Pulled the sim and reinstalled.

Re: Phone contact

hairbag1 — Sun, 03 Dec 2023 16:42:44 GMT

@Nate1980

good start..ok..take sim outta his phone and try in a different unlocked phone to see if it's working.

added...for frozen account, try again in an hour

Re: Phone contact

Nate1980 — Sun, 03 Dec 2023 16:46:14 GMT

The app won’t even let him press the login button

Re: Phone contact

Nate1980 — Sun, 03 Dec 2023 16:47:31 GMT

Pulled the SIM card. Didn’t work in my wife’s phone.

Re: Phone contact

hairbag1 — Sun, 03 Dec 2023 16:53:35 GMT

@Nate1980

@Nate1980 wrote:
Pulled the SIM card. Didn’t work in my wife’s phone.

will her sim work in son's phone ?

Re: Phone contact

Dunkman — Sun, 03 Dec 2023 16:53:55 GMT

@Nate1980

@Nate1980 wrote:
My sons account is frozen. Won’t allow him to log in. Phone doesn’t work. We’ve restarted. Pulled the sim and reinstalled.

Can you try to sign into his account via website on a computer?

Might want to try a network reset of phone. Note: this will erase saved Wifi settings.

If that does not work, unfortunately, you may need to wait for CSA help. Likely an account provision issue.

Re: Phone contact

gpixel — Sun, 03 Dec 2023 17:51:33 GMT

@Nate1980

click your avatar on the top right corner of this page and see if you have any unread messages.