topic Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible. in Get Support

iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

Andriko_2 — Sun, 03 Dec 2023 16:34:27 GMT

iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

Anything on the carrier settings?

Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

Handy1 — Sun, 03 Dec 2023 16:38:22 GMT

@Andriko_2 Can you try the sim card in another phone to test .? If not maybe try resetting network settings and ensure you have sms enabled and not just IMessage in the iPhone settings

Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

hairbag1 — Sun, 03 Dec 2023 16:39:26 GMT

@Andriko_2

is it only 1 android that you have trouble texting OR all android users.

Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

dwh1 — Sun, 03 Dec 2023 16:39:57 GMT

Check on the phone to see if Settings/Messages/Send as SMS is turned on.

Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

Andriko_2 — Sun, 03 Dec 2023 16:45:40 GMT

Hi there. I tried the sim in another phone - still cannot send to or receive from android. Yes, I reset the network settings. I have also signed out of and back into apple id, icloud, this exiting, and entering messages and facetime, etc.

Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

Andriko_2 — Sun, 03 Dec 2023 16:46:14 GMT

All Android users. I have been trying to send out texts to all the android users on my list.

Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

Andriko_2 — Sun, 03 Dec 2023 16:46:33 GMT

Hi there. Yes, did this, off, on, messages, sms, mms, etc...

Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

Dunkman — Sun, 03 Dec 2023 17:02:45 GMT

@Andriko_2

Since texting did not work in another phone, it may be a PM carrier issues.

Contact customer service agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It may take a few hours for CSA to respond.

Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

Andriko_2 — Sun, 03 Dec 2023 17:09:00 GMT

Thank you. Yes, it seems that I have tried all of the available options, and Apple thread suggestions. I will message the CSA - thanks for the link.

Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

HALIMACS — Sun, 03 Dec 2023 17:11:02 GMT

Unless i missed it @Andriko_2 how about your other services such as calling both in and out and mobile data?

Do those fully work?

Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

Andriko_2 — Sun, 03 Dec 2023 17:16:32 GMT

Hi there, I just called an Android, works fine.

Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

Phil_Adelphus — Sun, 03 Dec 2023 17:20:01 GMT

@Andriko_2 This may not be the problem since it happened with your sim in another phone too, but have you checked Settings -> Messages -> Send and Receive to make sure you are sending and receiving at your phone number rather than email? A recent ios update seemed to have changed my preferences there and it messed up texting until I figured it out.

Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

Andriko_2 — Sun, 03 Dec 2023 17:20:46 GMT

Also, just received a call from Android.

Re: iOS, not able to text with Android. Yes, I have done ALL the troubleshooting possible.

Andriko_2 — Sun, 03 Dec 2023 17:23:51 GMT

This this one right now. Seems like the only thing I have not tried.