topic Re: . in Get Support

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illy — Mon, 27 Nov 2023 01:43:02 GMT

Re: Just signed up, and got double charged

Dunkman — Sat, 25 Nov 2023 01:23:47 GMT

I would not be surprised if some customers have been double or triple charged. One of the charges might be pending also. Wait 1-2 days. Public mobile will refund you if charged erroneously.

Re: Just signed up, and got double charged

James40 — Sat, 25 Nov 2023 01:39:45 GMT

Also got double charged, esim didn't work but my number stopped working.

Re: Just signed up, and got double charged

Jo-duh — Sat, 25 Nov 2023 03:29:44 GMT

Same for me. New customer, can't tell whether payment went through. I show two $0 charges on my credit card.

Re: Just signed up, and got double charged

hTideGnow — Sat, 25 Nov 2023 03:42:18 GMT

HI @Jo-duh confirm with your credit card and check if both are posted charge, maybe one of them just pending

if both are posted and need refund, please submit ticket with CS agent here by messaging

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: .

James40 — Sun, 03 Dec 2023 14:30:00 GMT

Nope, both charges cleared, I was charged twice for one signup