topic Re: Activation in Get Support

Activation

Afsa — Sun, 03 Dec 2023 14:03:28 GMT

I used a voucher to top up but my account is still suspended.when I added the voucher it confirmed.I use voucher every month but this time it doesn't work.

Re: Activation

HALIMACS — Sun, 03 Dec 2023 14:19:20 GMT

@Afsa

log into self-serve to see if the voucher amount is showing as a recent payment

If it is, confirm that it’s the correct amount for the plan amount

Then try rebooting your device and resetting network connections

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Activation

Handy1 — Sun, 03 Dec 2023 14:19:08 GMT

@Afsa Did you reboot the phone ? Also note some vouchers taken24 hours after purchase to load them

Re: Activation

Afsa — Sun, 03 Dec 2023 14:33:02 GMT

Yes reboot my phone many times and I used voucher 4 days ago. Still not working

Re: Activation

Handy1 — Sun, 03 Dec 2023 14:36:24 GMT

@Afsa You can use this direct link to support to investigate for you

can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

HALIMACS — Sun, 03 Dec 2023 14:47:32 GMT

@Afsa

log into self-serve to see if the voucher amount is showing as a recent payment. Sometimes folks enter the wrong set of numbers on a voucher – make sure you’ve entered the correct set of numbers.

If it is, confirm that it’s the correct amount for the plan amount

what do you hear when you dial 611 from your device?

and I presume you are in Canada, right? Not outside trying to use the service…