topic Re: New phone in Get Support

New phone

Charlie007c — Sun, 03 Dec 2023 12:21:39 GMT

I’m getting a new iPhone. How do I get a new ESIM? I wanna keep the same number

Re: New phone

Handy1 — Sun, 03 Dec 2023 12:43:14 GMT

@Charlie007c You need to re buy one . With new iPhone download the app and log into your account . And go to subscriptions add on page . Notice at bottom it says shop sim now .select it and choose eSIM and download and instal . That’s it

Re: New phone

HALIMACS — Sun, 03 Dec 2023 12:41:34 GMT

@Charlie007c

I might recommend, if available, that you instead purchase a Public Mobile physical SIM card to place in your new device. You can get this at a corporate TELUS or Koodo branded location.

The benefit to physical SIM cards is they can be moved from device to device, whereas the e-SIM cannot. Also, if you happen to need to factory reset your device from scratch, the e-SIM would also be rendered useless unless you take measures to ensure it's not included in the reset.

Just a thought...

Re: New phone

HALIMACS — Sun, 03 Dec 2023 12:44:23 GMT

Whoa @Charlie007c , you've asked this substantially similar question at least once in the past couple of months re e-SIM .

Have you rebought an e-SIM more than once in the past while?

Perhaps another reason going to physical SIM might save you some time and headaches since WAAY easier to move from device to device.

Re: New phone

dwh1 — Sun, 03 Dec 2023 12:57:13 GMT

@HALIMACS wrote:

Also, if you happen to need to factory reset your device from scratch, the e-SIM would also be rendered useless unless you take measures to ensure it's not included in the reset.

There are pros and cons to each. However, “taking measures” here is overstating things. If you have eSIM installed when you reset an iPhone, it will ask you if you want them removed. You simply say no. I reset my iPhone several times a few months ago in diagnosing a device issue and never felt my eSIM was at risk.

Re: New phone

HALIMACS — Sun, 03 Dec 2023 13:06:18 GMT

Appreciate your feedback @dwh1

There have been users who forget this option and have had to repurchase.

Not all are as attentive as you.

Re: New phone

BKNS27 — Sun, 03 Dec 2023 16:02:47 GMT

@Charlie007c

Make sure the iPhone is eSIM compatible before buying the $5 eSIM on your new iPhone.

Re: New phone

computergeek541 — Sun, 03 Dec 2023 17:21:31 GMT