topic Re: Customer service is a nightmare in Get Support

Customer service is a nightmare

PK1010 — Sun, 03 Dec 2023 02:39:21 GMT

My 88 yrs old friend got stuck with payment. Service went off. He needs for for emergency... The only way to get back to the account is text verification. Of course the phone is not working so no text.. Looping into nowhere... Best part is - NOBODY HERE GIVES RATTS A... here. So called customer service is a joke... My friend already bought another sim with another company. so will I and people I recommended. This is not the way to run business, earn and keep customers.

Re: Customer service is a nightmare

Priority — Sun, 03 Dec 2023 02:44:33 GMT

Does his Public SIM show reception with bars, or does it say 'No Service'?

What happens when you try calling 611 from the Device In question?

Re: Customer service is a nightmare

jb22 — Sun, 03 Dec 2023 03:08:34 GMT

To get back into your account you also have the option to send the code to your email address.

Re: Customer service is a nightmare

PK1010 — Sun, 03 Dec 2023 03:11:01 GMT

there is no option for email, only text or voice.. 611 keeps looping into nowhere.. Its a retorted system

Re: Customer service is a nightmare

Handy1 — Sun, 03 Dec 2023 03:13:05 GMT

@PK1010 You need to buy payment voucher from 7-11 shell gas and load it *611 to resume service then you will get code sent to phone to update credit card info

Re: Customer service is a nightmare

jb22 — Sun, 03 Dec 2023 03:19:05 GMT

There is a link below the code boxes

didn’t receive code tap on that link and it’ll give other choices

Re: Customer service is a nightmare

PK1010 — Sun, 03 Dec 2023 03:19:58 GMT

nope not working that way, only text or voice

Re: Customer service is a nightmare

PK1010 — Sun, 03 Dec 2023 03:22:13 GMT

too late , my friend had enough, so am I . its a simple thing, card update, with PM is way too complicated .. My friend is 88 yrs old and needs phone working asap Public Mobile is shooting itself in the foot by being weird.

Re: Customer service is a nightmare

HALIMACS — Sun, 03 Dec 2023 11:39:49 GMT

@jb22 @Handy1 @Priority

Think it might be a good idea to tell this OP that if they're looking to PORT this gentleman's number to another provider, they'll need this service to be active?

Nah, I'm guessing they'll figure it out soon enough. 😉