topic Activating SIM Card in Get Support

Activating SIM Card

shelby123 — Sun, 03 Dec 2023 02:47:50 GMT

Hello,

I paid for a new Public Mobile plan, as well as a SIM Card. I received my SIM card the other day and I tried to log-in today to activate my SIM card. However, upon logging into my account, it said, "Complete Activation," and is trying to make me buy the plan and SIM card again. Even when I try to click, "I already have a SIM card," it keeps saying error. I checked my credit card statement and my payment definitely went through for again the activation of the new plan plus the $10 SIM card fee. How do I go about activating my SIM card and fixing my account issues? This is an incredibly frustrating way to start off with Public Mobile, as I am literally paying for a service that I can not use.

Thank you very much in advance for the help, I greatly appreciate it. I am looking forward to actually being able to use my cell phone and having these super annoying issues fixed. Have a great day!

Best regards,

Ron (shelby123)

Re: Activating SIM Card

TheSterlinger — Sun, 03 Dec 2023 02:33:12 GMT

Sorry to hear about this @shelby123 you can submit a ticket to a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activating SIM Card

shelby123 — Sun, 03 Dec 2023 02:35:59 GMT

Thank you for sending that link to submit the ticket, I appreciate it! Have a great evening and happy holidays!

Re: Activating SIM Card

computergeek541 — Mon, 29 Jul 2024 13:58:08 GMT

removed spam