topic Re: Payment voucher not activating in Get Support

Payment voucher not activating

robfeehan — Tue, 04 Jan 2022 10:03:10 GMT

Won't let me add a voucher

Re: Payment voucher not activating

HALIMACS — Sat, 04 Dec 2021 14:52:22 GMT

@robfeehan

Some take 24 hours to load.

Try both *611 and self serve.

Make sure you're using the PIN number on the voucher.

Re: Payment voucher not activating

robfeehan — Sat, 04 Dec 2021 14:53:43 GMT

Neither will work. I've never had one take 24 hrs before

Re: Payment voucher not activating

HALIMACS — Sat, 04 Dec 2021 14:56:15 GMT

It shouldn't @robfeehan

Try clearing cache and cookies, then opening incognito mode.

Could also try using the pin number or the voucher number.

Some have both, and some have reported using one or the other on either 611 or self serve with varied results.

Re: Payment voucher not activating

robfeehan — Sat, 04 Dec 2021 15:00:59 GMT

Tried everything nothing will work

Re: Payment voucher not activating

HALIMACS — Sat, 04 Dec 2021 15:02:07 GMT

@robfeehan

May be time to contact Public Mobile support.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select contact Customer Support Agent, then select other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Payment voucher not activating

Anonymous — Sat, 04 Dec 2021 15:19:49 GMT

@robfeehan : Where did you get the voucher from? Are you sure you're using the right 12 digit PIN?

Re: Payment voucher not activating

softech — Sat, 04 Dec 2021 15:29:16 GMT

..quiet some number of vocuher related threads since yesterday.. at least the 5th one that I saw. Maybe issue on the backend?

Re: Payment voucher not activating

robfeehan — Sat, 04 Dec 2021 15:31:19 GMT

Walmart and I've done this multiple times with no problem and of course I can't sign in online and there is no number to contact anyone

Re: Payment voucher not activating

Dunkman — Sat, 04 Dec 2021 15:32:50 GMT

@softech wrote:
..quiet some number of vocuher related threads since yesterday.. at least the 5th one that I saw. Maybe issue on the backend?

@softech

I was thinking the same thing. About 5-6 threads in the past 1-2 days with similar issue. I will try to let PM staff know, but it is the weekend though.....

Re: Payment voucher not activating

softech — Sat, 04 Dec 2021 15:35:51 GMT

@robfeehan PM is all online support. Open a ticket and have them look into it. there seems to be higher number of voucher related issues.

To open tickets:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Payment voucher not activating

softech — Sat, 04 Dec 2021 15:38:34 GMT

thanks @Dunkman ..keep us posted

Re: Payment voucher not activating

Anonymous — Sat, 04 Dec 2021 15:58:47 GMT

@robfeehan : And when you call 611 what does the recording give you for a balance?

Edit: you said you couldn't log in...why? Did you create an account? Did you try Forget your password?

Re: Payment voucher not activating

Anonymous — Sat, 04 Dec 2021 16:41:16 GMT

@robfeehan

* some vouchers take 24 hours to activate,

you can call 1 855 4PUBLIC and add your voucher PIN
or call *611

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your Self-Serve, account, click on the "Payment" tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click "Submit".

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Payment voucher not activating

softech — Sun, 05 Dec 2021 22:58:07 GMT

@robfeehan was the issue resolved your? did you open a ticket with PM?

another customer with the same issue got this resolved by CS Agent. They have manually apply the voucher on behalf. Hope you have yours resolved as well.