topic Re: No Sim detected after porting in Get Support

No Sim detected after porting

christian9 — Sun, 03 Dec 2023 01:26:15 GMT

I switched to public for the black Friday deal. After porting over my number successfully and inserting the new public Mobile Sim the Sim was not detected. I tried it on multiple phones, none worked. I ordered another Sim, activated it and the same issue occurred. I contacted support and had three separate support agents attempt to resolve the issue. None were successful. I tired adding a piece of tape to the back of the Sim in case there was poor contact, that also failed. Any suggestions before I find a new provider now that I have missed all of the black Friday deals? No service for over a week is ridiculous.

Re: No Sim detected after porting

hTideGnow — Sun, 03 Dec 2023 01:32:24 GMT

hi @christian9 did you try to wipe the sim amd reinsert??

could be sim setup problem on thr system, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Sim detected after porting

Hollister — Sun, 03 Dec 2023 01:33:41 GMT

@christian9

I doubt it is an issue with the SIM cards.

Did you get the confirmation text from your old provider that you wanted to port out?

If you call 1 855 4PUBLIC from a working phone and follow the prompts is your PM account active?

Re: No Sim detected after porting

christian9 — Sun, 03 Dec 2023 01:43:03 GMT

I have confirmed with all 3 customer service agents, including a Telus engineer that the Sim is active and recognised on their end. I have tried wiping all network connections, reinserting the Sim, cleaning Sim contacts and testing the Sim on multiple other devices. One of which has a working public Mobile plan. None have worked, the only suggestion from customer service is to buy another Sim. So $30 in Sim cards with no guarantee of it working.... They refused to try giving me a free esim to see if that would solve my issue. So far I am very disappointed with Public Mobile.

Re: No Sim detected after porting

Hollister — Sun, 03 Dec 2023 01:58:10 GMT

@christian9

So you did a sim swap in self service with your second sim? Make sure the sim numbers match your SIM card in self service.

Edit: Can you confirm that you replied yes to port your number out? What happens if you call it?

Re: No Sim detected after porting

chr15 — Sun, 03 Dec 2023 02:01:10 GMT

hi @christian9

This doesn't see like a SIM issue if this is happening with multiple SIMs. Do you have any other phone you can try the SIMs with?

Re: No Sim detected after porting

christian9 — Sun, 03 Dec 2023 02:02:02 GMT

The Sim numbers match. My number was successfully ported, if you call it you get the voicemail message. I replied yes to the porting text from Fido

Re: No Sim detected after porting

christian9 — Sun, 03 Dec 2023 02:03:47 GMT

HI @chr15

I have already tried it with 4 other phones, none have worked.

Re: No Sim detected after porting

Hollister — Sun, 03 Dec 2023 02:08:25 GMT

@christian9

I doubt it is the SIM card. Your account might not be provisioned correctly. Contact an agent again.

Re: No Sim detected after porting

chr15 — Sun, 03 Dec 2023 02:11:34 GMT

hi @christian9

ah that's really weird. I've inserted the SIM with the wrong side facing up before and didn't realize.

It's highly unlikely that the multiple SIM cards you have are all duds but I guess anything can happen.

What phone do you have and what does your phone say in settings when you insert the SIM?

Re: No Sim detected after porting

Hollister — Sun, 03 Dec 2023 02:11:43 GMT

@christian9

Do this yourself with a working phone to see if your account is really active.

If you call 1 855 4PUBLIC from a working phone and follow the prompts is your PM account active?

Re: No Sim detected after porting

christian9 — Sun, 03 Dec 2023 02:24:08 GMT

My phone just says "no sim detected"

Re: No Sim detected after porting

christian9 — Sun, 03 Dec 2023 02:24:50 GMT

Just called, all of my account details were correct including the billing.

Re: No Sim detected after porting

gpixel — Sun, 03 Dec 2023 02:25:45 GMT

@christian9

the multiple activations is probably the issue... do you still have the previous public sim you first activated? install that sim and see if it works

Re: No Sim detected after porting

hTideGnow — Sun, 03 Dec 2023 02:26:03 GMT

hi @christian9 thebsim might not have setup properly on the system, have you submitted ticket with PM CS agent yet??

Re: No Sim detected after porting

Phil_Adelphus — Sun, 03 Dec 2023 02:34:32 GMT

@christian9 Have you tried turning off automatic network connection and selecting Public Mobile?

Re: No Sim detected after porting

christian9 — Fri, 08 Dec 2023 15:06:15 GMT

Getting a third Sim card resolved the issue.