topic Troubles with Credit Card Payment in Get Support

Troubles with Credit Card Payment

Dan34 — Sun, 03 Dec 2023 01:55:04 GMT

Tried to pay with new credit card but it won't let me update info

hTideGnow — Sun, 03 Dec 2023 01:56:29 GMT

hi @Dan34 updating card always is an adventure

wait an hour and then use Incognito/private/secret mode on your browser to login My Account to try again

chr15 — Sun, 03 Dec 2023 01:59:11 GMT

hey @Dan34

Are you going to 'Payments' → 'Manage Subscription' → 'Manage Payment Method', then updating your card from there?

I just changed my payment method earlier today but with no issues. What error message are you getting?

hTideGnow — Sun, 03 Dec 2023 02:02:19 GMT

hi @chr15 people might get an "oops" error for updating payment info or paying, very common issue with not just PM, but Telus family as a whole

chr15 — Sun, 03 Dec 2023 02:03:28 GMT

ah good to know @hTideGnow

Luckily didn't receive that when I changed it today