topic Re: Refund in Get Support

Refund

MMO — Sun, 03 Dec 2023 00:19:15 GMT

I would like refund for the unused funds in my account. I have read the policy on no refunds but I also was not getting the service I paid for which was supposed to be 5G. Most of the time the service was on LTE & even when it was on 5G it was grotesquely slow.

Re: Refund

Handy1 — Sun, 03 Dec 2023 00:24:45 GMT

@MMO sorry PM is pre paid and no refunds , if you left PM the account is closed and so are the available funds that were on it .always best to leave PM few days before your renewal so you don’t lose money 💰. But you. Can try your luck with support

can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

HALIMACS — Sun, 03 Dec 2023 00:25:22 GMT

@MMO

What’s your describing is likely a device settings/limitations and/or environmental based issues

they’re not going to give you a refund for that @MMO

Re: Refund

hairbag1 — Sun, 03 Dec 2023 00:26:22 GMT

@MMO

best to start complaint process using this link...https://www.ccts-cprst.ca/

https://www.ccts-cprst.ca/

Re: Refund

softech — Sun, 03 Dec 2023 00:27:29 GMT

@MMO sorry, PM is a prepaid provider and do not provide refund

For 5G issue, which phone are you using? Sometimes, you phone power saving mode disable 5G for you to save power. Please disable power save mode, and if you have iPhone, change network mode to 5G On

If you really want to leave PM, you need to turn off Pre-authorized payment.

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)