topic Re: Network Issues in Get Support

Network Issues

Aki410 — Sat, 09 Dec 2023 23:59:40 GMT

Hello, since yesterday, I have been having issues with the call where in the middle of an ongoing call I would hear three beeps, and within the next 10-20 seconds, the call would end.

I have already tried restarting my phone and putting it on airplane mode. Appreciate the help thanks!!

@CS_Agent

Re: Network Issues

MarkieMarkCA — Sat, 02 Dec 2023 23:35:10 GMT

Looks like this is affecting a bunch of people, myself included. As yet no response as to what the issue is or when it will be resolved.

Re: Network Issues

TheSterlinger — Sat, 02 Dec 2023 23:43:45 GMT

Currently Public Mobile is experiencing interruptions during calls and mobile hotspot. Watch the community announcement to see when a fix is released.

You could also submit a ticket to a Public Mobile CS agent and ask them to reset your network. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In the meantime, you can try resetting your network on your phone. For iPhone: Settings > General > Reset > Reset Network Setting. For Android: Settings > System > Advanced > Reset options > Reset network settings. RESET SETTINGS

For iPhone:

For Android:

Re: Network Issues

Aki410 — Sat, 02 Dec 2023 23:36:54 GMT

Yeah, it started happening at very random. Hopefully, it gets detected/resolved soon. It has been an annoying day lol

Re: Network Issues

Aki410 — Sat, 02 Dec 2023 23:39:22 GMT

@TheSterlinger I can't find the one where they are specifically referring to this issue. However, I do see the HS issue thread

Re: Network Issues

MarkieMarkCA — Sun, 10 Dec 2023 00:28:23 GMT

Im no longer having any issues with this. It was properly working for me by the next day. I did not do anything on my phone. It seemed to be a public mobile issue. Sorry I know this does not really help you.