topic Re: Hotspot trouble in Get Support

Hotspot trouble

Kike — Sat, 02 Dec 2023 18:19:56 GMT

Hi there. Since I started the new subscription I've been having issues with the hotspot going to my laptop. The devices connect but the laptop can not connect thru the phone to the internet. I ping the routers (phone) IP and they talk fine but for some reason the phone does not allow this conversation to go further. Phone is Pixel 6a laptop is MacBook pro. Wonder if you got any input on this. Thanks

Re: Hotspot trouble

Sansan — Sat, 02 Dec 2023 18:22:47 GMT

It's posted that it's a known issue that they're working on. Sorry just gotta wait

Re: Hotspot trouble

Phil_Adelphus — Sat, 02 Dec 2023 18:23:02 GMT

@Kike There is currently a known issue with hotspots so perhaps this is your problem, see

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issues-with-Mobile-Hotspot/td-p/1101913

Re: Hotspot trouble

Kike — Sat, 02 Dec 2023 20:43:45 GMT

Nop. Not only hotspot does nothing but the regular data conexión goes kaput.

Where did you get this from?

Re: Hotspot trouble

Amped — Sat, 02 Dec 2023 21:38:02 GMT

I did it myself this morning. If it doesn't work, then you've likely entered a typo.

Re: Hotspot trouble

sdiep1 — Sun, 03 Dec 2023 00:51:59 GMT

I am also unable to attain internet connection when using my Public Mobile hotspot from iPhone 14 Pro Max to my MacBook. The devices connect fine but no internet connection.

Re: Hotspot trouble

Phil_Adelphus — Sun, 03 Dec 2023 00:53:32 GMT

@sdiep1 Public Mobile technical people are working on it, quite a few of us are affected