topic Physical Sim in Get Support

Physical Sim

Thedvrk — Sat, 02 Dec 2023 21:24:36 GMT

I’ve been having issues connecting to the network I bought 3 different esims tried factory resetting my phone and all trouble shooting steps. I just purchased a physical sim after chatting with support, I paid my subscription fees and everything should be working but it’s not, anyone have any experience with this or know how to fix this?

Re: Physical Sim

Handy1 — Sat, 02 Dec 2023 21:27:53 GMT

@Thedvrk get support to SIM card swap the number for you and then you will be able to get codes sent to the new SIM card and access your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Physical Sim

Phil_Adelphus — Sat, 02 Dec 2023 21:27:58 GMT

@Thedvrk If you go into your account does the sim number on your new card match the sim number in your account?

Re: Physical Sim

Thedvrk — Sat, 02 Dec 2023 21:30:16 GMT

Yes it does I changed the SIM card #

Re: Physical Sim

Handy1 — Sat, 02 Dec 2023 21:32:09 GMT

@Thedvrk @So you can log into your account ? If so

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device and reboot the phone

Re: Physical Sim

Thedvrk — Sat, 02 Dec 2023 22:56:22 GMT

I’ve switched the sim number but no access to a computer so I did it on the app.