topic PUK code in Get Support

PUK code

Aruna — Sat, 02 Dec 2023 21:02:08 GMT

My phone stopped working, may be got locked, its asking for the PUK code and to contact the provider.

I have been trying hours and hours to get an answer from public mobile but no luck. How do I amy PUK code to make my phone. I am so frustrated. I have been a customer for the past 5 years.

Re: PUK code

Handy1 — Sat, 02 Dec 2023 21:04:13 GMT

@Aruna You can use this direct link to support to get the puk code

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK code

softech — Sat, 02 Dec 2023 21:08:08 GMT

@Aruna

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)