topic Re: Mobile Hotspot not working in Get Support

Mobile Hotspot not working

ace_phone24 — Sun, 03 Dec 2023 18:10:48 GMT

Since I purchased the new black Friday deal from PM for data my mobile hotspot has stopped working. I can still connect to it but my other device says there is no internet. My husband, who bought the same deal has the same problem. I looked at the forum here and saw that I should try to rename the access point. I tried to do that but the whole area is greyed out. There doesn't seem to be any option to make changes. Any suggestions? Thanks.

Re: Mobile Hotspot not working

Sansan — Sat, 02 Dec 2023 20:12:29 GMT

Currently this is an ongoing issue. I would try taking out the SIM card and put it in again. If that doesnt work then you might just have to wait for a fix.

Re: Mobile Hotspot not working

softech — Sat, 02 Dec 2023 20:14:03 GMT

@ace_phone24

PM is aware of the issue and looking into it

https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/1101899/highlight/true#M769883

Re: Mobile Hotspot not working

leepete1 — Sat, 02 Dec 2023 21:07:39 GMT

Create a new VPN copy all settings but under VPN type add Dun this will get hotspot working. So it should say VPN type internet, MMS , Dun.