topic Re: Need help in Get Support

Need help

Silverwood — Sun, 03 Dec 2023 18:12:18 GMT

Hello I can no longer use my phone due to someone scaming and took my Sim. What do I do I have changed all my passwords. Should I get a new Sim card ?

Re: Need help

Handy1 — Sat, 02 Dec 2023 16:53:58 GMT

@Silverwood Get a new sim card from Amazon or Telus kood store and get support to SIM card swap the number for you and you will keep plan and phone number and have code sent to your new SIM card to log into your account

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need help

HALIMACS — Sat, 02 Dec 2023 16:55:40 GMT

First of all, @Silverwood

Go into your self-serve and mark the account as Lost/Stolen. You should find this in your Profile tab area.

If you can't get in to the account (i.e. need 2FA sent), click the "didn't get the code" to get the code to your registered e-mail address.

Then, the user of your SIM card can't use it.

Then, you'll need to acquire a new PM SIM card (or e-SIM) and go to the Profile tab in self-serve to associate it with your account.

Doing this will render the old SIM card unusable.

Afterwards, don't forget to remove the Lost/Stolen designation you set earlier.

Re: Need help

Silverwood — Sat, 02 Dec 2023 17:45:35 GMT

Thank you

Re: Need help

Silverwood — Sat, 02 Dec 2023 17:46:28 GMT

Thank you. I'll get a new Sim card today

Re: Need help

Handy1 — Sat, 02 Dec 2023 17:47:53 GMT

@Silverwood Best to call around first to local Telus Koodo store for availability as not all stores sell them just the corporate stores do .

Re: Need help

Dunkman — Sun, 03 Dec 2023 18:13:17 GMT

@Silverwood

Hopefully, you have gotten control of your account.

Here is some more information about SIM swap fraud:

https://www.publicmobile.ca/en/ab/get-help/articles/sim-swap-fraud