topic Re: phone service in Get Support

phone service

mjpw — Sat, 02 Dec 2023 15:23:10 GMT

I get 3 beeps at 1:50 minutes into the call and then at 2:50 minutes the call disconnects.

Re: phone service

Handy1 — Sat, 02 Dec 2023 15:27:17 GMT

@mjpw And this happens every time you make a call or just a one off . Maybe try your network to LTE /5G or even3G and test in different areas . See if that improves the voice calls

Re: phone service

Dunkman — Sat, 02 Dec 2023 15:27:46 GMT

@mjpw

Another person had similar post earlier this morning. Did calling work before with no issues? Which model phone are you using? Data working? Texts?

A few basic trouble shooting advice:

Reboot phone

Network reset of phone (this will erase saved Wifi settings).

Re: phone service

RG12 — Sat, 02 Dec 2023 15:33:46 GMT

Same problem three short beeps around two minutes and cuts out one minute later;

How to network reset of phone?

Re: phone service

mjpw — Sat, 02 Dec 2023 15:39:47 GMT

every call

no issues yesterday

Re: phone service

mjpw — Sat, 02 Dec 2023 15:41:01 GMT

Every call no issues yestersay

Text works

reset phone

turned airplane mode on and off

all the usual stuff

Re: phone service

hairbag1 — Sat, 02 Dec 2023 15:41:55 GMT

@mjpw

I wonder if this isn't a local network issue...what area are you located ?

Re: phone service

mjpw — Sat, 02 Dec 2023 15:43:49 GMT

Alberta

Re: phone service

Dunkman — Sat, 02 Dec 2023 15:47:03 GMT

@mjpw

Check outage map:

https://www.telus.com/en/qc/outages

Re: phone service

hairbag1 — Sat, 02 Dec 2023 15:47:23 GMT

@mjpw

https://www.telus.com/en/qc/outages

when I look, there does appear to be outages in a few areas of Alberta. Use that link to see if you are in one of 'em.

Re: phone service

RG12 — Sat, 02 Dec 2023 15:51:42 GMT

How do I put in support ticket for 3 beeps at two minute cut out at three minutes?

Re: phone service

Handy1 — Sat, 02 Dec 2023 15:52:52 GMT

@RG12 Using this for t link to support

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: phone service

mjpw — Sat, 02 Dec 2023 15:53:02 GMT

Airdrie Alberta

Re: phone service

hTideGnow — Sat, 02 Dec 2023 15:58:50 GMT

Hi @RG12 Try Reset all networks on your phone

Also, you can test changing the network mode to 3G

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: phone service

Dunkman — Sat, 02 Dec 2023 15:59:04 GMT

@mjpw

No active outage in Airdrie right now.

Might need to send message to Customer service agent as directed in previous post.

Re: phone service

mjpw — Sat, 02 Dec 2023 16:04:47 GMT

sent message

Re: phone service

RG12 — Sat, 02 Dec 2023 16:08:55 GMT

Thanks for link. Message sent to cs.

Re: phone service

mjpw — Sat, 02 Dec 2023 16:09:05 GMT

sent a message

Re: phone service

NANO1231 — Sat, 02 Dec 2023 16:42:04 GMT

I am having the exact same issue. 3 beeps at the 2 min mark in a call and then disconnects 30-40 seconds later. Can anyone please help? The links to PM in other posts are Blank.

Re: phone service

RG12 — Sat, 02 Dec 2023 17:27:32 GMT

Thanks @Handy1 and @hTideGnow cs did need to fix it. Connection appears fixed (running more than 5 minutes and no cut out).