topic Re: Missed the Transfer Text Message in Get Support

Missed the Transfer Text Message

Hamza6 — Sat, 02 Dec 2023 15:46:34 GMT

Hi, I am a new customer with Public Mobile and I'm having a hard time receiving calls or text messages. My older provider is Virgin Mobile and I missed the 90-minute window to confirm the transfer. Now I can't receive anything from my end. I've been trying to get in contact with someone from Public to retrigger the transfer but nothing I'm having a hard time making a ticket. Please I could use some assistance. I have already tried issuing the transfer from the website but since I can receive texts it will not work.

Re: Missed the Transfer Text Message

Handy1 — Sat, 02 Dec 2023 15:48:42 GMT

@Hamza6 No worries I’ll send you the porting team number private message right away

Re: Missed the Transfer Text Message

hairbag1 — Sat, 02 Dec 2023 15:50:10 GMT

@Hamza6

you have to message someone in Customer Support to ask them to restart port process.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added

Re: Missed the Transfer Text Message

Dave914 — Sat, 02 Dec 2023 17:33:17 GMT

Me too here. Can you send me the porting team number too?

Re: Missed the Transfer Text Message

Handy1 — Sat, 02 Dec 2023 17:34:15 GMT

@Dave914 Sent !