topic Re: Hotspot and Data is not working in Get Support

Hotspot and Data is not working

KhAG — Sat, 02 Dec 2023 15:51:46 GMT

I am a new customer, just moved to public a week ago. The internet was good but Today I woke up and my hotspot (Data Sharing) is has no internet while I am only 8GB/40GB. I tried to restart the phone connect and reconnect the sim...etcnothing happened.

Now, I don't even have access to the internet. I'm using android,and I've already tried to reset the network and restart the phone, the data limit is disabled.

Was that there was no direct phone number to call customer service. I've been searching for almost two hours.

Please share any useful info, if I have to switch back to my previous provider I will do as they gave me a special offer to get back.

Re: Hotspot and Data is not working

Handy1 — Sat, 02 Dec 2023 15:38:09 GMT

@KhAG and all other services work calls and text ? Doubted check you haven’t used all your data up like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Hotspot and Data is not working

hairbag1 — Sat, 02 Dec 2023 15:39:43 GMT

@KhAG

there's no traditional call center help with PM...your first line for help is with the Community Forum. If we can;t help we can provide further guidance. Does your text and talk still work as expected ?

Re: Hotspot and Data is not working

KhAG — Sat, 02 Dec 2023 15:41:46 GMT

Yes, everything is working.

I've already Mentioned that my data usage is 8 out 40 GB.

Is there number to call them?

Re: Hotspot and Data is not working

Handy1 — Sat, 02 Dec 2023 15:43:47 GMT

@KhAG Sorry no no number to call but you can private message CS Agents , using this direct link

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Hotspot and Data is not working

KhAG — Sat, 02 Dec 2023 15:44:48 GMT

Yes, call and text are working but not the data

Re: Hotspot and Data is not working

hTideGnow — Sat, 02 Dec 2023 15:45:51 GMT

hi @KhAG iPhone or Android ?

First try Reboot the phone, then click Reset All Networks and check if it helps

Make sure data limit on the phone is turned off

Re: Hotspot and Data is not working

KhAG — Sat, 02 Dec 2023 15:46:41 GMT

I will message them, thank you

Re: Hotspot and Data is not working

KhAG — Sat, 02 Dec 2023 15:47:21 GMT

I did all of these before reaching here.

Re: Hotspot and Data is not working

KhAG — Sat, 02 Dec 2023 15:47:36 GMT

I am using Android

Re: Hotspot and Data is not working

softech — Sat, 02 Dec 2023 15:49:58 GMT

@KhAG

if you have iPhone, Update the Carrier Profile and click Reset Network Settings

if Android, disable Data Limiter and Data Saver and check and update APN as follow: (and the DUN line is important for hotspot to work)

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Hotspot and Data is not working

softech — Sat, 02 Dec 2023 15:55:18 GMT

@KhAG since you have Android your own internet likely blocked by the data limit like this, either change the Data Limit or disable it

Re: Hotspot and Data is not working

KhAG — Sat, 02 Dec 2023 15:53:49 GMT

Where should I update the APN

Re: Hotspot and Data is not working

softech — Sat, 02 Dec 2023 15:58:49 GMT

@KhAG what is your exact Model and brand of the phone??

Re: Hotspot and Data is not working

Phil_Adelphus — Sat, 02 Dec 2023 17:35:07 GMT

@KhAG Are you still having problems with the hotspot? There seems to be a problem at the moment because several other people are reporting the same thing and I tested it myself with the same result. Hopefully it will be fixed soon.

Re: Hotspot and Data is not working

KhAG — Sat, 02 Dec 2023 17:36:49 GMT

Please read my post again, I already checked these things and there is no data limit or Data Saver

Re: Hotspot and Data is not working

KhAG — Sat, 02 Dec 2023 17:37:14 GMT

Samsung, note 20 ultra

Re: Hotspot and Data is not working

KhAG — Sat, 02 Dec 2023 17:38:16 GMT

Yes, I still have the problem.

Re: Hotspot and Data is not working

Amped — Sat, 02 Dec 2023 17:44:44 GMT

You can't update the default APN. You must create a new APN and tell the phone to use the one you created. When you create the apn, copy all the settings from above into it, and make sure to add: ,dun under the APN type. I did this and my hotspot works again.