topic Re: US calls in Get Support

US calls

Dwhit — Sat, 02 Dec 2023 15:17:16 GMT

I purchased an add on for the US and am unable to make calls. Each time I try I receive a message: “call failed”

Re: US calls

Handy1 — Sat, 02 Dec 2023 15:21:41 GMT

@Dwhit Double check you bought the correct US add on for 15 days and not just long distance mins or 30 day data add on .and reboot the phone and make sure your connected to TMobile or AT&T and the you have data roaming turned on in phone settings . Also do you know if you phone / account has voLTE . If you did buy wrong add on contact support to see if they can reverse it for you to buy correct one

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US calls

softech — Sat, 02 Dec 2023 15:21:22 GMT

@Dwhit

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

with voice problem, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: US calls

hTideGnow — Sat, 02 Dec 2023 15:23:01 GMT

Hi @Dwhit Login My Account using Incognito/private/secret mode on your browser to confirm you bought the proper Addons

And try manually connect to T-Mobile or AT&T

Re: US calls

Dwhit — Sat, 02 Dec 2023 15:27:35 GMT

That worked! Thank you

Re: US calls

hairbag1 — Sat, 02 Dec 2023 15:27:40 GMT

@Dwhit

which state are you visiting ...the PM roaming add-on doesn't work in Alaska, unless you have a volte enabled phone.

Re: US calls

Dwhit — Sat, 02 Dec 2023 15:34:08 GMT

California

Re: US calls

Dwhit — Sat, 02 Dec 2023 15:35:14 GMT

Where is the VoLTE option?

Re: US calls

Phil_Adelphus — Sat, 02 Dec 2023 16:09:30 GMT

@Dwhit If your problem is solved then VoLTE doesn't matter, you probably have it, but whether you see a setting for it depends on your phone. Some, such as most iPhones on Public Mobile, are enabled for VoLTE but there is no setting for it. On android it should be somewhere in the network and internet settings or under connections. What phone do you have?

Re: US calls

Dwhit — Sat, 02 Dec 2023 16:11:20 GMT

Thanks