topic Re: Payments issue November in Get Support

Payments issue November

fisher2023 — Thu, 30 Nov 2023 20:10:02 GMT

I had changed my plan on November 17th with 34 dollars 20GB plan. However, I saw the black Friday promotion was same price with 40GB. So I switched to it.

Today I pay my credit card, I have been charged twice this month which were on November 17th and November 25th from public mobile.

So does anyone know how to claim the double charged payment?

Thank you

Re: Payments issue November

Handy1 — Thu, 30 Nov 2023 20:16:34 GMT

@fisher2023 Sounds like you changed plans immediately band not for next renewal and this is why PM is pre paid and it’s always advised to change plan on renewal and not right away

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

Re: Payments issue November

gpixel — Fri, 01 Dec 2023 00:46:44 GMT

@fisher2023

fyi there are warning signs when clicking change plan now. please read before clicking on things

Re: Payments issue November

fisher2023 — Sat, 02 Dec 2023 15:03:46 GMT

Yep I changed it immediately, i am thinking it was same price. So I did right the way.

So it means i lost my November 17th payment. Is that correct?.

Re: Payments issue November

Handy1 — Sat, 02 Dec 2023 15:06:14 GMT

@fisher2023 Yes unfortunately , next time change plan for next renewal and you won’t lose money on the current cycle your on

Re: Payments issue November

fisher2023 — Sat, 02 Dec 2023 15:06:06 GMT

So it means i lost my November 17th payment. Is that correct?.