topic Re: Emergency call only in Get Support

Emergency call only

Tigerblade1 — Sat, 02 Dec 2023 06:44:27 GMT

I was traveling outside of Canada and after I came back into the country, the phone does not work. It says emergency call only. It was working perfectly before my travel. Please help.

Re: Emergency call only

softech — Sat, 02 Dec 2023 06:49:38 GMT

@Tigerblade1 is your account still active?? Login My Account in the morning and check (sorry, the site is going through scheduled maintenance till 10:30AM ET).

Or not sure if it is affected by the maintenance, , you might be want to try to call 1.855.4PUBLIC from a landline. Enter 1 for English and then your phone number to check the account status

And if you have physical sim, you can also try your PM sim in another phone just to confirm it is not a device issue

If you have eSIM, disable your other sim like travel eSIM and make sure PM eSIM is set to Primary and enabled

Re: Emergency call only

BKNS27 — Sat, 02 Dec 2023 08:46:58 GMT

@Tigerblade1

Try resetting the Network setting on your phone and see if that helps.