topic Re: Unable to activate subscription in Get Support

Unable to activate subscription

tmxue — Sat, 02 Dec 2023 01:35:41 GMT

Hello,

It's been a week since I paid for my Public Mobile plan and I continue getting the same error message both via app and desktop - Step 6 "Subscription not activated".

Please advise re: next steps @CS_Agent

Thank you.

Re: Unable to activate subscription

hTideGnow — Sat, 02 Dec 2023 01:30:55 GMT

IH @tmxue

first, you need to use app to complete the activation

if you get the error while you are on the app, Step 6, then just log out. Wait 5 mins and log in again using the Email and Password,. the app will send a code to the Email . Enter it and continue you'll be prompted to the 'Confirm for Full Access' and your Activation will be completed.

if that does not help, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to activate subscription

Handy1 — Sat, 02 Dec 2023 01:34:06 GMT

@tmxue please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to activate subscription

computergeek541 — Sat, 02 Dec 2023 01:41:42 GMT

off topic

Re: Unable to activate subscription

computergeek541 — Sat, 02 Dec 2023 01:48:00 GMT

off topic

Re: Unable to activate subscription

Andy85 — Sat, 02 Dec 2023 01:51:27 GMT

Hi @tmxue,

You are basically in the process of waiting for a confirmation text to be sent your way. Have you tried turning your phone off and on again to see if that initiates a text? Otherwise, have to attempted to log off and back onto your app to see if it pushes a text out to you.

If you have done all these steps without success, I'd suggest submitting a ticket to customer service seeing as you've been waiting the whole week for the activation to be completed.

Here is the link to use to submit a ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.

Please note that there will be schedules maintenance between Dec. 1, 10:00 pm ET to Dec. 2, 9:00 am ET. New subscription activations, support tickets, and My Account changes are paused during the scheduled maintenance window. You can still browse our website and shop plans.