topic Re: 2 step verification in Get Support

2 step verification

CountryBumpkin — Sat, 02 Dec 2023 01:06:37 GMT

Help!! Since my phone got thrown in a lake I don't have access to my email and the 2 step verification is using my old cell number instead of my new one, so I can't reset either,

I had to make a new community account, just to get answers! Please help

Re: 2 step verification

hTideGnow — Sat, 02 Dec 2023 01:08:13 GMT

HI @CountryBumpkin

but you have active service now?

Give support agent the required validation question and they can help you to login My Account

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2 step verification

Handy1 — Sat, 02 Dec 2023 01:13:05 GMT

@CountryBumpkin You can use this direct link to support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2 step verification

BKNS27 — Sat, 02 Dec 2023 01:15:10 GMT

🎣

Just contact a CS_Agent and they can help once your credentials are confirmed.