topic Re: Annoying Notification Alerts in Get Support

Annoying Notification Alerts

JDiggs — Fri, 17 Nov 2023 21:32:55 GMT

I am getting notifications by the minute stating "No mobile data service" "Temporarily turned off by your carrier"

I have done everything suggested in previous community notes, and nothing has worked. I even turned off mobile data completely, and I am still getting these annoying alerts. It has gone off three time already in the time I have written this.

I know others have had this problem, but there has not been any effective solutions.

I have tried to start a ticket on the matter, but I keep getting an error message when trying to load the ticket page.

Re: Annoying Notification Alerts

kb_mv — Fri, 17 Nov 2023 21:35:33 GMT

@JDiggs In lieu of a ticket send them a message at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Annoying Notification Alerts

BKNS27 — Fri, 17 Nov 2023 21:47:36 GMT

@JDiggs

You can reply to the text notification with STOP but the “More is Merrier” promo for free data and LD calling is coming up but you need to reply to the promo text.

Re: Annoying Notification Alerts

dust2dust — Fri, 17 Nov 2023 21:48:12 GMT

This is a network problem. The phone is noticing that the LTE signal seems to be missing but it's still connecting to a tower. It's just wondering um, hello?

Re: Annoying Notification Alerts

JDiggs — Fri, 17 Nov 2023 21:53:04 GMT

Great, but how do I get it to stop sending me these notifications? Like it just happened twice now. I live in a basement, and as of the last 6 months with PM, my services have been getting a bit shady at the best of times. (another three time)

Is there a way to turn this off?

Re: Annoying Notification Alerts

JDiggs — Fri, 17 Nov 2023 21:54:50 GMT

This is NOT a promo notification that I am getting ... ( twice)

Re: Annoying Notification Alerts

dust2dust — Fri, 17 Nov 2023 21:55:41 GMT

Try switching the networks down to 3G (WCDMA, UMTS, HSPA). All services will still work but data might be slower. That might turn off those notifications.

Re: Annoying Notification Alerts

JDiggs — Fri, 17 Nov 2023 21:57:12 GMT

I did that.

Has Telus reduced the 3G towers in the area of Victoria recently?

Re: Annoying Notification Alerts

kb_mv — Fri, 17 Nov 2023 22:26:29 GMT

@JDiggs Assuming you are on Android (if not there must be something similar for iOS);

1. As soon as you get a notification open the settings app and select notifications

2. Select App notifications;

3. Select to sort by most recent, this will bring the offending app to the top.

4. Either turn off completely for app or select app and customize for types of notifications (ie: silent)

Although this doesn't answer how to stop them at least they will be less annoying.

Re: Annoying Notification Alerts

dust2dust — Sat, 18 Nov 2023 07:18:32 GMT

@JDiggs wrote:
I did that.

And what was the result? Did those notifications stop? Or maybe they have stopped now anyway if you're back on LTE.

Re: Annoying Notification Alerts

JDiggs — Fri, 01 Dec 2023 20:26:49 GMT

I cannot mute the notification because it is a system notification from the phone. It doesn't even show up on the list for most recent.

Re: Annoying Notification Alerts

JDiggs — Fri, 01 Dec 2023 20:28:36 GMT

This issue has come back in full force today. It never was resolved, it just seemed to quite down for the last few weeks.

Re: Annoying Notification Alerts

hTideGnow — Fri, 01 Dec 2023 20:29:27 GMT

HI @JDiggs

What model of phone is that?