topic paid my bill my data usage stayed the same in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/paid-my-bill-my-data-usage-stayed-the-same/m-p/1101350#M769512 <P>ok need help i paid my phone bill yesterday for 41&nbsp; for 30 gigs every month what data i do still have i lose it once i pay my bill for the following month, now next day i have 6 gigs left&nbsp; from last month and it didnt renew to my full 30 gigs .what can i do</P> Sat, 02 Dec 2023 00:00:04 GMT starbright 2023-12-02T00:00:04Z paid my bill my data usage stayed the same https://productioncommunity.publicmobile.ca/t5/Get-Support/paid-my-bill-my-data-usage-stayed-the-same/m-p/1101350#M769512 <P>ok need help i paid my phone bill yesterday for 41&nbsp; for 30 gigs every month what data i do still have i lose it once i pay my bill for the following month, now next day i have 6 gigs left&nbsp; from last month and it didnt renew to my full 30 gigs .what can i do</P> Sat, 02 Dec 2023 00:00:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/paid-my-bill-my-data-usage-stayed-the-same/m-p/1101350#M769512 starbright 2023-12-02T00:00:04Z Re: paid my bill my data usage stayed the same https://productioncommunity.publicmobile.ca/t5/Get-Support/paid-my-bill-my-data-usage-stayed-the-same/m-p/1101355#M769516 <P>Sorry to hear about this <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/355807">@starbright</a>. No idea why the system didn’t refresh your usages but you can submit a ticket to a Public Mobile CS agent and hopefully solve this problem with the link below.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Fri, 01 Dec 2023 20:06:38 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/paid-my-bill-my-data-usage-stayed-the-same/m-p/1101355#M769516 TheSterlinger 2023-12-01T20:06:38Z Re: paid my bill my data usage stayed the same https://productioncommunity.publicmobile.ca/t5/Get-Support/paid-my-bill-my-data-usage-stayed-the-same/m-p/1101357#M769517 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/355807">@starbright</a>&nbsp;</P><P>Possible an easy fix,&nbsp;maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again</P><P>If same,&nbsp;&nbsp;<SPAN>please submit a ticket with CS Agent here:</SPAN><BR /><SPAN>&nbsp; &nbsp; &nbsp; &nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>&nbsp;</P> Fri, 01 Dec 2023 20:07:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/paid-my-bill-my-data-usage-stayed-the-same/m-p/1101357#M769517 hTideGnow 2023-12-01T20:07:15Z