topic Re: double charged in Get Support

double charged

Dan_24 — Fri, 01 Dec 2023 18:27:34 GMT

I signed up during black friday and my credit card was charged twice i submitted a ticket yesterday morning with no response is that normal should I just wait longer?

Re: double charged

hTideGnow — Fri, 01 Dec 2023 18:29:28 GMT

HI @Dan_24 did you submit ticket by message here? https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check agent's reply here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply, send them another one

Re: double charged

Dan_24 — Fri, 01 Dec 2023 18:35:36 GMT

i think i did it through the chat bot

Re: double charged

hTideGnow — Fri, 01 Dec 2023 18:36:25 GMT

HI @Dan_24

please message them again, they usually reply on the same day, usually in couple hours

Re: double charged

Sansan — Fri, 01 Dec 2023 18:37:54 GMT

I understand that the agents are currently behind.

Bear in mind however that credit cards have pending charges that can remain on your account for 3-5 days after purchase showing as more than one but only 1 will end up hitting the account and the remain with fall off.

You can so verify that when your credit card statements prints.

It can be confusing and troublesome to see at first sight. But you can follow as directed by @hTideGnow suggestion.

Just a bit longer

Re: double charged

Dan_24 — Fri, 01 Dec 2023 18:38:56 GMT

I have submitted through the link you provided and will what happens thanks for the help

Re: double charged

Dan_24 — Fri, 01 Dec 2023 18:41:23 GMT

yes i checked my online statement to verify the charge and all three were past verification or pending.

Re: double charged

Steve_Lam — Fri, 01 Dec 2023 22:46:52 GMT

I got charged 3 times during the BF sale, contacted CS and he told me to contact my bank and they can only see one transaction went through. I even showed them screen shot