topic Re: no verification TXT message in Get Support

no verification TXT message

jasonbaudin — Thu, 30 Nov 2023 19:13:35 GMT

while looged into the public mobile app I tried to register my phone number which requires a Verification code sent via text message. I never recieved the TXT messages.

How do I get this to work.

Re: no verification TXT message

Meow — Thu, 30 Nov 2023 19:15:29 GMT

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

Re: no verification TXT message

jasonbaudin — Thu, 30 Nov 2023 19:26:49 GMT

This is not an option (for me at least) when trying to confirm your ID (for full access inside the app)

Re: no verification TXT message

jasonbaudin — Thu, 30 Nov 2023 19:37:38 GMT

My account does not have a phone number attached to it.

Some something to do with Eversafe ID and full access. So I do not have full access without confirming my number and when I try and confirm my number via txt no txt is sent. The cell phone number is correct.

I think something is wrong with the account. The account is new and number was ported over from Virgin Wireless. Not sure if that has something to do with this.

Jason

Re: no verification TXT message

jasonbaudin — Thu, 30 Nov 2023 19:43:31 GMT

EverSafe Id failed to send txt message

Re: no verification TXT message

Phil_Adelphus — Thu, 30 Nov 2023 22:17:58 GMT

@jasonbaudin You can contact customer service for help by sending a private message via this link. Watch for an agent to reply at the envelope icon top right of your community page. If you don't see an envelope then click on your avatar and check Messages in the drop down

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: no verification TXT message

jasonbaudin — Fri, 01 Dec 2023 02:47:17 GMT

how do I open a ticket?

Re: no verification TXT message

Andy85 — Fri, 01 Dec 2023 03:39:56 GMT

@jasonbaudin wrote:
how do I open a ticket?

Hi @jasonbaudin,

You can use the following link to submit a ticket regarding your verification issue:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox to check it from time to time. Due to high volumes, the delays for your ticket can be 24-48 hours.

In your case though, are you an existing client or a new client? Did you already complete the activation of your account?

Re: no verification TXT message

SuperMario1234 — Fri, 01 Dec 2023 18:34:25 GMT

Jason Baudin!
Try restarting the phone
That was I did and finally got the txt msg