topic Re: Data Usage not real time? in Get Support

Data Usage not real time?

Hummm — Fri, 01 Dec 2023 19:36:16 GMT

It seems Data Usage shown in your app is not real time? How long is the lag? Not sure, a few minutes, a few hours?

I would suggest to add a time stamp to it, e.g. "474 MB Used, updated Dec 1, 12:27 ET".

Re: Data Usage not real time?

TheSterlinger — Fri, 01 Dec 2023 17:36:02 GMT

Sometimes if off by minutes other times it’s off by hours. No way to know when it’s going to be correct.

Re: Data Usage not real time?

Handy1 — Fri, 01 Dec 2023 17:36:14 GMT

@Hummm @pm updates its usage 2x a day so when viewing it you seeing the last 12 hours usage used best way to check your account usage is

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Data Usage not real time?

pmbc — Fri, 01 Dec 2023 17:37:14 GMT

@Hummm No it's not real time, you'll get a daily summary.

Re: Data Usage not real time?

BKNS27 — Fri, 01 Dec 2023 17:46:03 GMT

@Hummm

PM updates your usage twice a day. Around midnight and around noon.

Re: Data Usage not real time?

Yummy — Fri, 01 Dec 2023 17:49:22 GMT

As per previous experience PM updates data usage twice a day so I do not think it is real time.

Re: Data Usage not real time?

softech — Fri, 01 Dec 2023 17:51:50 GMT

@Hummm

The data usage on the overview page is real time but not those on the Usage history page ( https://myaccount.publicmobile.ca/en/account/plan/usage-details )

PM usually only updates the usage history it twice a day (2 entries only).

So, any entry you see is just a total usage between that timestamp and the timestamp of the previous entry. The early morning usage you see on the Usage log does not mean it was used in the morning but a total usage for the last 12 hours.

Also, for correct usage reading, always use Incognito mode to login My Account to avoid reading cached old info

Re: Data Usage not real time?

Jedi1 — Sat, 02 Dec 2023 02:42:13 GMT

When I log into the app, the overview shows when it was last updated and you can tap to refresh it.

Re: Data Usage not real time?

Hummm — Sat, 02 Dec 2023 16:16:29 GMT

Given the range of responses here (i.e. real time, not real time, delayed somewhat, can't tell, etc.) Public Mobile should revise how the data usage information is presented so it's abundantly clear when the data was updated.