topic Re: Port in Get Support

Port

Kamalhns — Fri, 01 Dec 2023 19:35:10 GMT

How I can port my eSIM number to other carrier physical sim? Need help as soon as possible

Re: Port

hTideGnow — Fri, 01 Dec 2023 17:32:30 GMT

HI @Kamalhns

esim or physical sim would not make a difference with porting

just activate your account on new provider and request porting. Give them your phone number here and account number

Re: Port

Handy1 — Fri, 01 Dec 2023 17:33:44 GMT

@Kamalhns You need to start the port request from the new carrier leaving PMsim/esim active in phone to reply test to the confirmation text to port by replying YES you will have 90 mins to do so and that it . Once successfully porting the number out it will automatically close your PM account

Re: Port

softech — Fri, 01 Dec 2023 17:34:27 GMT

@Kamalhns

To port out, you start the process from your new provider

But first, make sure your PM account is currently active and you can receive text without problem. Login to My Account and get the account number from Profile page https://myaccount.publicmobile.ca/en/account/my-profile
https://myaccount.publicmobile.ca/en/account/my-profile
While you are at My account, you might want to also disable Pre-Authorized payment just in case.

Go to Payment page, click Manage Subscription, then turn "Subscribed" to off

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Now activate your new line with your new provider and request to port a number. Provide them PM's account number as the porting information

this is critical: Then still have your PM sim card in the phone, wait for PM to send you a text to confirm your porting request. You need to reply YES within 90 mins

After you replied yes, you can put your new sim card in the phone and wait until you get incoming calls. Once you are getting incoming calls, porting is completed. Your PM account will also be closed at this stage (you will no longer be able to login to PM My Account after)