topic Re: @Us data roaming now working in Get Support

@Us data roaming now working

TinaKung — Fri, 01 Dec 2023 17:18:46 GMT

I pursued an add on for 1GB 30 days of us roaming and it’s not working.

help !🙏

Re: @Us data roaming now working

hTideGnow — Fri, 01 Dec 2023 17:21:13 GMT

HI @TinaKung

and which network your phone is connected to? T-Mobile or AT&T? try both

and make sure you turn on Roaming data on your phone

Re: @Us data roaming now working

TinaKung — Fri, 01 Dec 2023 17:22:01 GMT

I have done all that even updated APN

Re: @Us data roaming now working

Handy1 — Fri, 01 Dec 2023 17:28:52 GMT

@TinaKung Sounds like you bought the wrong add on US roaming is only for 15 days not 30 contact support see if they can reverse it for you and buy the proper US roaming add on . Also then en sure you have data roaming turned on in phone settings and rebbot the phone making sure your connected to T mobile or AT&T

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @Us data roaming now working

TinaKung — Fri, 01 Dec 2023 17:22:51 GMT

Trouble shot the phone and turned it on and off🙁

Re: @Us data roaming now working

TinaKung — Fri, 01 Dec 2023 17:30:21 GMT

Thank you 🙏 I’ll try that

Re: @Us data roaming now working

softech — Fri, 01 Dec 2023 17:33:10 GMT

@TinaKung

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: @Us data roaming now working

TinaKung — Fri, 01 Dec 2023 17:34:59 GMT

Thank you so much

Re: @Us data roaming now working

TinaKung — Fri, 01 Dec 2023 17:40:32 GMT

Thank you so much again , I double checked and you’re 100 right .i was an idiot and bought the wrong add on thinking it was us roaming .

Re: @Us data roaming now working

hTideGnow — Fri, 01 Dec 2023 17:42:54 GMT

HI @TinaKung

no worries, PM agent usually able to help and change the addon for you. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437