topic Re: App in Get Support

App

Ressa — Fri, 01 Dec 2023 15:48:03 GMT

Paid my subscription but the app is not logging me in

Re: App

BKNS27 — Fri, 01 Dec 2023 15:54:22 GMT

@Ressa

What does the error message indicate? Please note that the website and app are down for another hour until 9:00am EST.

Re: App

dwh1 — Fri, 01 Dec 2023 15:50:36 GMT

@Ressa They are doing maintenance today.

Scheduled Maintenance on Dec 1 | My Account, Website & App

Re: App

hTideGnow — Fri, 01 Dec 2023 15:51:04 GMT

HI @Ressa

might need to wait, My Account is down

Re: App

dwh1 — Fri, 01 Dec 2023 15:57:01 GMT

Oops - yes, the maintenance isn't supposed to start until tonight. Still, given the current outage, I wouldn't be surprised if they started early for some reason and the message was not updated.

Certainly it's down for many, including me.

Re: App

Andy85 — Fri, 01 Dec 2023 15:58:53 GMT

@BKNS27 wrote:
@Ressa
What does the error message indicate? Please note that the website and app are down for another hour until 9:00am EST.

@BKNS27 But the maintenance should only begin tonight at 10PM EST

Re: App

hTideGnow — Fri, 01 Dec 2023 16:15:55 GMT

HI @Ressa

site is up.

please reboot your phone, try login with the app again