topic Re: Service not working in Get Support

Service not working

God1414 — Fri, 01 Dec 2023 19:42:41 GMT

I can’t make or receive phone calls or text msg nothing is working

hTideGnow — Fri, 01 Dec 2023 15:46:23 GMT

you are new activation ? service ever work before?

try to reboot the phone, try to take sim out and put it back and test

and login using Incognito/Private/Secret mode on your browser to My Account and check if account is active

TheSterlinger — Fri, 01 Dec 2023 15:47:29 GMT

Are you using eSIM or a physical SIM card? If you are using a Physical SIM then try taking it out restarting the phone putting it back in and try.
If still it’s not working you can submit a ticket to a Public Mobile CS agent with the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BKNS27 — Fri, 01 Dec 2023 15:59:21 GMT

I know there was an outage yesterday back east but check if there is one in your area: