topic Re: Add on troubleshooting in Get Support

Add on troubleshooting

Ruthie64 — Fri, 01 Dec 2023 19:45:07 GMT

I purchased the US Talk, text and data add on. I can text but I cannot call. I keep getting the call failed message immediately.

Re: Add on troubleshooting

LitlLdy — Fri, 01 Dec 2023 11:27:25 GMT

@Ruthie64 , are you connected to T-Mobile or AT&T? Manually connect to T-Mobile & see if it helps? If not try AT&T.

Re: Add on troubleshooting

Dunkman — Fri, 01 Dec 2023 12:41:32 GMT

@Ruthie64

Do you know if you have a VoLTE compatible phone? Which model phone do you have?

With the decommissioning of the 3G network in the US, have a VoLTE phone is important to get better calling feature. If you don't have VoLTE phone, then try T mobile 2G network if available

Here is some more info:

https://publicmobile.ca/en/ab/get-help/articles/volte

Re: Add on troubleshooting

Ruthie64 — Fri, 01 Dec 2023 14:55:56 GMT

How do I switch to T-Mobile?

Re: Add on troubleshooting

hTideGnow — Fri, 01 Dec 2023 14:58:04 GMT

HI @Ruthie64

what phone do you have? iPhone or Android?

Generally, go to Settings, Mobile screen and change Network from Automatic to Manual and wait for T-Mobile to come and select it