topic Re: Overcharges. in Get Support

Overcharges.

Tom2211 — Fri, 01 Dec 2023 01:22:15 GMT

Got overcharged twice for one month when I shouldn't have. How do I contact someone that can reverse the double charge? @CS_Agent

Re: Overcharges.

TheSterlinger — Fri, 01 Dec 2023 01:24:12 GMT

Hi @Tom2211 ,

You can click the link below to submit a ticket to a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharges.

HALIMACS — Fri, 01 Dec 2023 01:30:49 GMT

Is this the first time it happened, @Tom2211 ?

Did you perhaps choose an immediate plan change within the past 30 days? Or perhaps opened a 2nd public mobile account with the same payment card?

Can you post a screenshot of your payment history tab for us to see this? Masking personal information, of course ...

Re: Overcharges.

jonathanxbai — Fri, 01 Dec 2023 14:27:00 GMT

How to file a complaint with the CCTS/CRTC the right way - https://www.ccts-cprst.ca/lessons-from-the-public-mobile-price-increase/

Re: Overcharges.

hTideGnow — Fri, 01 Dec 2023 14:28:08 GMT

HI @jonathanxbai

i don't think OP needs to go that way. Best to work with PM agent to get issue resolved first and quicker

Re: Overcharges.

jonathanxbai — Fri, 01 Dec 2023 14:37:03 GMT

@hTideGnow Agreed! The best option is solved with the carrier. If no resolution, consumers have rights protected by Canadian Radio-television and Telecommunications Commission (CRTC) - https://crtc.gc.ca/eng/phone/mobile/clients.htm

Re: Overcharges.

Tom2211 — Sat, 02 Dec 2023 00:59:25 GMT

Not immediate but I ported out 30 days later but got charged on my initial sign up twice. Only one phone