topic Re: High data usage in Get Support

High data usage

Jtonic — Fri, 01 Dec 2023 13:52:21 GMT

Is it possible to use over 25 GB of data within 2 hours of hotspotting? I was only checking email on my laptop. I'm wondering if this is an error.

Re: High data usage

Handy1 — Fri, 01 Dec 2023 14:07:50 GMT

@Jtonic Anything possible even thou that does sound extreme. Double check your account like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: High data usage

chr15 — Fri, 01 Dec 2023 14:29:42 GMT

Highly unlikely

although when I’ve used a VPN in combination with hotspotting, I use more data but 25gb in 2 hours seems crazy unless you were streaming like multiple streams of 4K video

Re: High data usage

hTideGnow — Fri, 01 Dec 2023 14:32:24 GMT

H @Jtonic

unlikely but possible

If you hotspot to a computer and downloading update or the computer was backing up files to cloud

where you see data all used up? Maybe your cell was setup with data limiter and it stopped the data on your device ?

check if you have data left on My Account, best to use Incognito/Private/Secret mode on your browser on a computer

Re: High data usage

Yummy — Fri, 01 Dec 2023 16:16:57 GMT

Sure! If you download a lot, watch hi-def movies, multiple people use your hot-spot, etc. Maybe somebody was using your hotspot? Get an app (I am sure it exists) to track Internet usage and who is connected to your phone/hotspot.