topic Re: Port number without old SIM in Get Support

Port number without old SIM

Im7665 — Fri, 01 Dec 2023 05:11:18 GMT

I'm trying to transfer my number from Telus prepaid but my old SIM card is missing and I can't receive the confirmation text.

Re: Port number without old SIM

Sansan — Fri, 01 Dec 2023 04:40:27 GMT

@Im7665 I will send you a private message separately with a phone number to contact for assistance l.

If closed, try tomorrow.

Re: Port number without old SIM

computergeek541 — Fri, 01 Dec 2023 05:14:23 GMT

@Im7665 wrote:
I'm trying to transfer my number from Telus prepaid but my old SIM card is missing and I can't receive the confirmation text.

Have you already requested the number port either during activation or in Public Mobiel's Self Serve? If the porting hasn't arelady been requested, the porting team should not contacted at this time as they will be unable to assist.

Re: Port number without old SIM

Im7665 — Fri, 01 Dec 2023 13:23:59 GMT

Yes, the request is complete and I have a confirmation email, just not the final step of the text to the old SIM. Thanks!

Re: Port number without old SIM

Im7665 — Fri, 01 Dec 2023 13:24:29 GMT

Received with thanks!