topic Re: double billed in Get Support

double billed

jonathanxbai — Fri, 01 Dec 2023 05:23:05 GMT

Double billed when joining PM, contacted PM CS agent but no response. When/how to make a complaint to CRTC?

Re: double billed

DeelightfulDee2 — Fri, 01 Dec 2023 02:41:30 GMT

Customer support is really backed up right now. I've been waiting 3 days for a reply it's usually an hour. Let them get caught up and once they do they will either credit your account or issue a refund to the card.

Re: double billed

Handy1 — Fri, 01 Dec 2023 02:41:40 GMT

@jonathanxbai Have you checked your community in box for their reply . Check here using this link

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: double billed

SL0915 — Fri, 01 Dec 2023 04:15:43 GMT

Same issue here - I've posted back on the 25th and still nothing yet. I will wait another week or so before making a decision.

Re: double billed

jonathanxbai — Fri, 01 Dec 2023 14:17:23 GMT

No response; checked daily

Re: double billed

jonathanxbai — Fri, 01 Dec 2023 14:21:53 GMT

Thanks! will wait for 3 more days. Joined on Nov 24, have until Dec 9 to exercise the right, Mobile service trial period - CRTC. Details here - https://crtc.gc.ca/eng/phone/mobile/period.htm

Re: double billed

DeelightfulDee2 — Sat, 09 Dec 2023 22:31:29 GMT

@jonathanxbai

I got a reply late on December 1st. But I didn't log in again until today. My issue while huge but I at least have service. I hope you also got a message from support the same day?

Re: double billed

jonathanxbai — Sun, 10 Dec 2023 01:07:59 GMT

Thanks @DeelightfulDee2

CS responded after this post and credited one month after 2 agents with one follow-up.

Re: double billed

DeelightfulDee2 — Sun, 10 Dec 2023 02:21:25 GMT

@jonathanxbai

That's awesome to hear. Thanks for getting back to me.